1. Information We Collect
1.1 Information you provide directly
- Contact details (name, email address, billing address, phone number)
- Account details (username, password)
- Payment‑related information (card type, last 4 digits, billing address – full card details are handled by our payment processors)
- Communications (emails, support requests, other messages you send us)
1.2 Information collected automatically
When you use our website, we may automatically collect:
- Device and browser information
- IP address and general location (country/region)
- Pages visited, links clicked, time and date of visits
- Referring website or campaign
1.3 Information from third parties
We may receive limited information from:
- Payment providers (confirmation of payment status, fraud checks)
- Analytics or advertising partners (aggregated usage data)
2. How We Use Your Information
We use your information to:
- Process and fulfill your eBook purchases and provide access/download links
- Create and manage your account
- Communicate with you about orders, technical issues, and customer support
- Send important service updates or policy changes
- Improve and optimize our website, services, and user experience
- Detect, prevent, and address fraud, security, or technical issues
- Comply with legal obligations and enforce our Terms of Service
If we send marketing or promotional emails, you will have the option to unsubscribe at any time.
3. Cookies & Similar Technologies
We may use cookies and similar technologies to:
- Remember your preferences and keep you signed in
- Understand how visitors use our website
- Improve performance and security
You can usually control cookies through your browser settings. Disabling certain cookies may affect some website features.
4. Payment Processing
Payments are processed by secure, third‑party payment providers (e.g., card processors, Google Pay, Apple Pay).
- We do not store your full credit card number on our servers.
- Payment providers may collect and process your payment data in accordance with their own privacy policies.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers that help us operate our business (hosting, analytics, email delivery, payment processing, customer support)
- Professional advisors (lawyers, accountants) where necessary
- Authorities or law enforcement when required by law or to protect our rights, users, or the public
- Successors in the event of a merger, acquisition, or other business transfer (your information would remain subject to this Policy or a policy with similar protections)
These third parties are only allowed to use your information as needed to provide services to us and must handle it securely.
6. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration, including:
- Encryption and secure connections (HTTPS)
- Restricted access to systems that store personal data
- Use of reputable third‑party service and payment providers
No method of transmission or storage is completely secure, but we strive to protect your data to a commercially reasonable standard.
7. Data Retention
We keep your personal information for as long as necessary to:
- Provide you with our services and maintain your account
- Fulfill our contractual and legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce our agreements
When information is no longer needed, we will securely delete or anonymize it where feasible.
8. Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and contractual obligations)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on your consent
- Opt out of marketing communications at any time (via the “unsubscribe” link or by contacting us)
To exercise these rights, contact us at info@literatex.com with your name, contact details, and request. We may need to verify your identity before acting on your request.
9. Children’s Privacy
Our services are not intended for children under 13 (or the minimum age required in your jurisdiction).
We do not knowingly collect personal information from children under that age. If you believe a child has provided us with personal information, contact us so we can delete it where required by law.
10. International Users
Our services are operated from the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries, which may have different data protection laws than your country of residence. We will take steps to protect your information in accordance with this Policy and applicable law.
11. Third‑Party Websites & Services
Our website may contain links to third‑party websites or services (including platforms used to access eBooks).
We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing them with your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and may notify you by email or through our website where appropriate. Your continued use of our services after changes take effect means you accept the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
- Email: info@literatex.com
- Phone: +1 513 202 6969
- Address: 5710 Wilson Ave, Portsmouth, Ohio, 45662, United States
(Opening hours: Monday to Friday, 9am – 5pm)